Terms & Conditions:
On-line shops based in the United Kingdom are subject to the Consumer Protection (Distance Selling) Regulations 2000. It is our intention to adhere fully to these regulations, which can be seen in detail on government sites here and here, (click for links).
Product information and prices
Items are sold in single units unless otherwise stated.
Offers may be withdrawn and prices and specifications of any advertised product may be changed at any time without notice. Similarly, improvements and/or changes in design may take place without notice. The availability of any advertised product may change at any time without notice. In any case we would endeavour to keep published descriptions up to date, as far as is reasonably possible.
Prices quoted at the time that each order is completed, are the prices that we will charge. We operate below the UK VAT (Value Added Tax) threshold, so do not charge VAT on our prices.
We sell new, reconditioned, new old-stock and secondhand products. Our product descriptions will usually clearly show which of these catagories apply but if you are in any doubt, please contact us for clarification before ordering.
Processing and Shipping Orders
Shipping fees are determined by the total weight of the order, the destination and the delivery service being used. A minimal fee is included to cover our packing costs. The shipping fee may also include an additional cost for postage/packing for items that are particularly fragile or above the size allowed by the shipping company or above the value of the standard insurance provided by the shipping company.
For customer's convenience, a guide price for shipping an order will be displayed as soon as the customer adds goods to their cart. This guide price will update if changes are made to the cart's contents or if changes are made during the check-out process.
The actual shipping fee is displayed before the customer is asked to commit to making payment.
We advise customers to group items in one order, as separately placed orders will incur separate shipping fees.
Depending on shipping company weight thresholds, and also on stock levels and stock location, we may occassionally decide to seperate an order into more than one shipment. We will inform the customer if this is the case.
Orders are usually processed and dispatched within 2 days of receiving payment. Sometimes there may be a delay if we are away at a classic car event or meeting when you place your order. Occasionally we may be away from the office for more than a few days, in which case we will post a notice on the website, stating our expected return date. Once dispatched, actual shipping times will vary depending on destination and courier/delivery service.
In some circumstances the buyer may collect an order from us in person, as detailed on our Delivery page here.
Guarantees and Returns
In addition to buyers’ statutory rights, the new products we sell are guaranteed to the extent of the guarantee offered, if applicable, by the manufacturer of those goods. Claims under guarantee are limited to whatever amount, if any, is recoverable from the manufacturer under such guarantee. Products described as ‘NOS’, ‘new old stock’ or ‘secondhand’ do not carry a manufacturer’s guarantee. If you are unsure about the existence or extent of a guarantee on any product, please contact us for clarification before ordering.
Our returns policy is in accordance with the EU distance selling regulations, which can be seen in detail on government sites here and here (click for links). These regulations include the right to cancel an order by written notification within seven days of completion of a contract. There are some exceptions to this, as described in detail here (click for link), but most do not apply to the types of items we sell. In all cases, we ask that you contact us in writing or by email as soon as possible, so that we can rectify any problems without delay. The return of any goods must be arranged by the buyer and at the buyer’s expense and risk. Please ensure that you obtain a certificate of posting from the post office or the equivalent if using another delivery company. Any returned items must be complete, including all packaging, and must be in the same condition as when supplied. Our returns address is: 3 Eton Road, Worthing, West Sussex, BN11 4RA. Incorrectly supplied goods should be returned within seven days of receipt. Any credit due will normally be made within five working days of us receiving the returned goods. We would not normally accept any item for credit if it has been fitted or used, unless it was faulty when supplied. Incomplete or defaced items will not be accepted for credit. We can accept no liability for any loss or damage caused in transit. In the event of any item being lost or damaged in transit, please refer to the ‘Taking Delivery’ paragraph on our ‘Deliveries’ page here.
Any disputes or complaints should be made directly to us by email or in writing, giving full details of the dispute or complaint and the name, address, and telephone number of the buyer, the details of their account with retrospect parts (excluding any password) and, if applicable, the relevant order number. We would normally acknowledge receipt of such information within 4 working days and would aim to resolve it within 10 working days.
Use of Our Products
We will not accept any responsibility for any loss or damage resulting from improper or illegal use of any item that we supply and all parts are supplied on the understanding that the purchaser has the necessary skills to fit them correctly and safely or will arrange for them to be fitting by a suitably skilled person.
Use of Technical Information
Any technical information published in the pages of our website is for information only and in some cases is for entertainment purposes only. We do not guarantee the accuracy of any such information and advise that all such information should be verified before use for any purpose and any instructions should only be carried out by a suitably skilled person.
Data Protection / Use of Customer Information
Any data that we obtain will only be used in accordance with the Data Protection Act 1998. The data we obtain from our customers is used to enable us to process orders and to provide a good service. With consent, we may use data in order to contact customers with information that we feel would be of interest or benefit to them. Customers can choose whether to opt in or out of this service at any time.
We only keep data such as names, addresses, contact details, order details and copies of any correspondence. Customers may check the information we hold about them by logging in to their account and/or by emailing or writing to us. We do not have access to customer credit or debit card details as such payments are entirely dealt with by companies such as Paypal and Google-Checkout. Further information can be seen on our 'Secure Payment' page here.
We would not normally provide any personal data to any third parties. The exceptions to this are: 1): Where we have been asked to include any such information in an advertisement placed on our website, eg: on our ‘Cars for Sale’, ‘Cars Wanted’ or ‘Local Repairers’ pages, or 2): Where we are asked by a delivery company to provide the delivery/contact details of a customer to enable/assist the delivery that customer's order.
We are based in England and therefore operate in conformity with English law.
Our office address is Retrospec Parts, 3 Eton Road, Worthing, West Sussex, BN11 4RA, England. We can be contacted in writing at this address or by email at firstname.lastname@example.org.
These terms and conditions do not affect consumers’ statutory rights.
These terms and conditions supersede any previously published terms and conditions and may be amended at any time without notice.
Published on our ‘Cars for Sale’, ‘Cars Wanted’ or ‘Local Repairers’ pages, are further terms and conditions that are applicable to those particular pages. These include (but are not restricted to) the following: Our decision to accept any advertisement for display does not imply any endorsement or recommendation of any advertiser or of any item advertised. We accept no responsibility if any of the information that we have been given is in any way incorrect. We accept no responsibility for any misleading or inaccurate descriptions or claims made by any advertiser.